Information for EAP providers about expectations, updating your information, managing your cases and referrals, and important forms.
Understanding our expectations
It's important for you to stay up to date on our provider expectations. Find these expectations in our EAP Provider Guidelines, which includes:
- EAP provider role summary
- Guidelines for assessment services (counseling)
- Guidelines for extra services, including:
- Presentations
- Health and wellness fairs
- Critical incident onsite services
Updating your information
Log into PROVIDERfiles to update the following:
- Contact information
- Hours of operation
- Online profile or website URL
- Physical and mailing addresses
- Auxiliary services of interest
- Clinical specialties
- Certifications
- Practice restrictions
- Accepted insurance plans
Managing your cases & referrals
All EAP providers must use PROVIDERfiles to ensure client confidentiality and receive referral notifications via email. PROVIDERfiles is a secure online case documentation and management system. If you do not have a PROVIDERfiles account, email eap-providers@des.wa.gov.
PROVIDERfiles guidance
If you need help with PROVIDERfiles, refer to the PROVIDERfiles User Guide. The guide covers how to:
- Set up your account
- Reset your password
- Manage your profile
- View messages
- Accept or decline referrals
- View case details
- View and manage your sessions
- Add documents and attachments to a client file
- Close cases
- Add clinical notes to your sessions
- View your billing dashboard
- Properly log off
For more help, watch the PROVIDERfiles tutorial video.