Learn how to use PROVIDERfiles, our online case management system.
PROVIDERfiles is an online system allows you to track all your EAP referrals in a secure, encrypted environment. Only you and EAP have access to your client file information.
All providers are required to use PROVIDERfiles to manage cases.
Topics:
- Getting started
- Password reset
- Provider profile
- Messages
- Files and cases (accepting or declining referrals)
- Case details
- Sessions
- Documents and attachments
- Closing cases
- Clinical notes
- Billing
- Logging out
Download: PROVIDERfiles User Guide (PDF, 17 pages)
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About EAP
